Privacy Policy for Prize Pool Care | Last updated: May 10, 2026

Introduction Prize Pool Care (“we,” “us,” or “our”) operates prizepoolcare.com (the “Website”). We are a Fresno, California-based pool service company. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Website or contact us through the Website. By using the Website, you agree to the collection and use of information as described here.

Information We Collect

  • Information you provide directly

    • Contact form submissions: name, email address, phone number, property address, service details, and any message content you include.

    • Email and phone communications: content of emails, voicemails, texts, or other direct communications you send to us.

    • Optional sign-up information: if you subscribe to updates or newsletters, we collect the information you provide (typically name and email).

  • Information collected automatically

    • Usage data: pages visited, time and date of visits, referring pages, clicking behavior, device and browser information, and other analytics data.

    • IP addresses and approximate location derived from IP.

    • Cookies and tracking technologies (see “Cookies and Tracking Technologies” below).

  • Information from third parties

    • If you contact us using a third-party service, or if you connect to us through a social platform, we may receive information from that platform if you have given permission (subject to the platform’s privacy settings and policies).

How We Use Information We use the information we collect for purposes that include:

  • Responding to your inquiries and providing the requested services or information.

  • Scheduling, estimating, billing, and communicating about pool services.

  • Providing customer support and follow-up communications.

  • Improving and personalizing the Website, our services, and user experience.

  • Sending you marketing communications, promotional materials, or service reminders if you opt in to receive them.

  • Detecting, preventing, and addressing technical and security issues.

  • Complying with legal obligations.

Legal Basis for Processing (for users in California and EU residents) Where applicable, our legal bases for processing personal data include:

  • Performance of a contract with you (e.g., to provide services you request).

  • Your consent (e.g., for marketing emails when you opt in).

  • Our legitimate interests, such as improving our Website, preventing fraud, and maintaining security, balanced against your privacy rights.

  • Compliance with legal obligations.

Cookies and Tracking Technologies We and third-party service providers use cookies, web beacons, pixel tags, and similar technologies to collect information about your interaction with the Website. These technologies help us:

  • Remember your preferences.

  • Analyze Website traffic and trends.

  • Deliver and measure the effectiveness of our marketing.

You can set your browser to block or alert you about these technologies, but some parts of the Website may not function properly if you disable cookies.

Third-Party Services and Links

  • Analytics and hosting: We may use third-party analytics and hosting providers to help operate the Website and analyze usage (for example, analytics services). These providers may collect information about your use of the Website as described in their own privacy policies.

  • Service providers: We share information with trusted third-party vendors who perform services on our behalf (e.g., scheduling, CRM, payment processors if/when we accept payments) and who are bound to protect your information.

  • Links to other websites: The Website may contain links to other sites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.

How We Share and Disclose Information We may share your personal information:

  • With service providers and contractors who perform services for us.

  • To comply with laws, respond to legal requests, or protect rights and safety.

  • In connection with a business transaction, such as a merger, sale, reorganization, or acquisition of assets (you will be notified of any material change in ownership or use of your personal information).

  • With your consent or at your direction.

Data Retention We retain personal information for as long as necessary to provide services, fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. When personal information is no longer needed, we will delete or de-identify it in a secure manner.

Security We take commercially reasonable administrative, technical, and physical measures to protect the personal information we hold. However, no internet or email transmission is fully secure. We cannot guarantee absolute security of information you transmit to the Website.

Your Rights and Choices Depending on your location and applicable law, you may have rights regarding your personal information, including:

  • Access: request a copy of personal information we hold about you.

  • Correction: request correction of inaccurate or incomplete information.

  • Deletion: request deletion of personal information,